Cancel The Order
At Diamlux Fine Jewelry, we take great pride in crafting handmade, custom diamond jewelry with precision and care. Because each piece is made-to-order and personalized, all sales are final and we do not accept cancellations or refunds once an order is placed.
No Cancellations or Refunds
* Once an order is submitted, it immediately enters our production queue and cannot be cancelled.
* Payments are non-refundable, as each piece is crafted specifically for you.
Repair Policy
* Instead of cancellations or refunds, Diamlux Fine Jewelry offers repair services in case of manufacturing defects or accidental damage.
* Repairs are assessed on a case-by-case basis. Customers may be responsible for repair or shipping costs depending on the nature of the issue.
* To request a repair, please email us at diamluxfinejewelry@gmail.com with your order number, detailed description, and clear photos of the item.
Custom & Made-to-Order Items
* All custom, personalized, or made-to-order jewelry (including engraving, sizing, or bespoke designs) are final sale.
* Please double-check all specifications and confirm details before placing your order.
Right to Decline
Diamlux Fine Jewelry reserves the right to decline service requests that fall outside of our repair policy guidelines or show signs of excessive wear, misuse, or unauthorized alterations.